Do you offer a performance guarantee?

Yes we offer a comprehensive performance guarantee for our full service clients.

100% on Professional Consultant Fees - money back refund

Should we assess you as being eligible for a visa and that visa is declined we will return to you 100% of the Compass Immigration Professional fees you have paid to us.
We provide this guarantee based on you providing us with correct & verifiable information in the Full Assessment questionnaire and subsequent information requests.

In the rare event that the application is declined, no refund will given if the application was declined (or not filed) for any one of the following reasons:

• Failure to disclose a medical condition or criminal conviction of any person included in the application.
• The presentation of any false or fraudulent documentation or information.
• Failure to provide us with independently verifiable evidence of exact dates of employment and job description by way of official service records issued by each employer.
• Owing to a change in Government residence policy prior to or after the filing of the residence visa/permit application.

If an application is declined for any of the reasons above clients are not be entitled to any refund of our disbursements application fees.

The guarantee does not extend to all categories of applications